How far in advance should I book interpreters?
The sooner the better, so we can start working on the details. If it's urgent, message us on WhatsApp anyway and we'll do our best to have everything ready at short notice.
Can you work on our own video platform?
Yes. We join your meeting on the platform your team already uses. Your host turns on language interpretation and assigns our interpreters, and we walk them through it during the rehearsal.
What happens if an interpreter loses their connection?
Interpreters work in pairs with backup internet and power, so their partner takes over immediately. We also agree on a backup plan with your host during the rehearsal.
How is interpretation priced?
It depends on the languages, the length and the format. We quote by the half day or full day, and list preparation, equipment and travel separately.
How is subtitling priced?
By the minute of video. Send us the link or file and the languages you need, and we'll quote a fixed price based on the video's length.
Do you work with other languages?
Our working languages are English, Spanish, Portuguese and French. Other languages are available on request; just tell us what you need.
Which currencies do you invoice in?
US dollars, euros, Canadian dollars or Chilean pesos. International clients can pay by bank transfer or another method we agree on.
How do I send documents or videos securely?
Once you request a quote, we'll send you a private upload link. We're happy to sign your NDA before you share anything.